Network Operations Center (NOC)

Colorado Central Telecom’s Network Operation Center operates 24 hours a day, 7 days a week, 365 days per year and is backed up with emergency power and redundancy. The Colorado Central Telecom NOC is supported by a principal engineering team for backup support and ongoing analysis of network performance as well as chronic problem investigation. Our team members work with a wide range of high-end network management systems, tools, and a knowledge base-driven correlation engine to provide effective network operation services to our customers, in accordance with the best methods and practices found in the industry.

Monitoring

Monitoring is the function of detecting and the alarming and alerting of network operating faults.
• Continuous Monitoring
• Custom Alerts 
• Diagnostics 
• Troubleshooting 
• Maintenance Coordination

• Recurring Problem Management and Resolution Coordination

• Network Capacity and Performance Assessments

Trending & Analysis

The Trending & Analysis function is the ongoing analysis and profiling of the performance, reliability, and capacity of the network.
• Network Statistics / Reports / Trending
• Value Scoring 
• Predictive Analytics
• Recurring Problem Analysis
 Major Failure Analysis & Post-Mortem
• Network Capacity Planning
• Machine Learning / Correlations
• Cloud Readiness Analysis

Data Management

 

The Data Management function is to ensure that service capabilities of the NOC are applied effectively and consistently to the customer specific service requirements. A range of platforms from various equipment manufacturers are supported by the NOC, including Cisco, Ciena, Telco Systems, MikroTik and many others. Additional products are added based on specific customer requirements.

 Network Monitoring Map Creation
 Device Configuration Backup / Storage / Retention
 Detailed As-Built Network Drawings
 Customer Network Reference Guide
• Mobile Application Access

Provisioning

Provisioning encompasses efficiently managing the installation and disconnections related to network operations. This is also a component of Carrier Management.

• Network Move / Add / Change
 Hardware / Firmware Upgrade Management
• Device Standardization and Configuration

Network Audit

Audit encompasses effective bill and SLA monitoring to assure that the delivery of service is aligned with what has been agreed to between you, the customer, and your service provider. This may include both the identification of deficiencies in services provided and recovery of amounts due to you resulting from SLA shortfalls or billing credits requiring proactive efforts.
• Service Level Agreement (SLA) Upload / Management
 SLA Violation Alerting
 Vendor Bill Review & Recovery
 SLA Credit Management
• Vendor Performance Analysis
• Network Suitability Analysis