Network Operations Center (NOC)

Affiniti’s Network Operation Center is based in Austin, TX with additional resources in Lebanon, PA. Our facility is serviced via diverse carrier support, with emergency power and redundancy. The facilities can be operated remotely, with the technical staff using secure access, in the event a situation prevents staff from working at their physical duty stations. Together, our team delivers services 24 hours a day, 7 days a week, 365 days per year. The Affiniti staff is highly-skilled in areas of networking, network testing, carrier relations and related break-fix activities associated with mission critical network operations. They are supported by a principal engineering team for backup support and ongoing analysis of network performance as well as chronic problem investigation. Our team members work with a wide range of high-end network management systems, tools, and a knowledge base-driven correlation engine to provide effective network operation services to our customers, in accordance with the best methods and practices found in the industry.

Monitoring & Intervention

Monitoring and Intervention identifies the function of detecting and correcting network operating faults.
• Continuous Monitoring
• Custom Alerts 
• Diagnostics 
• Troubleshooting 
• Maintenance Coordination

• Recurring Problem Management and Resolution Coordination

• Network Capacity and Performance Assessments
• Advanced Troubleshooting and Diagnostics
 Application Performance Monitoring

Trending & Analysis

The Trending & Analysis function is the ongoing analysis and profiling of the performance, reliability, and capacity of the network.
• Network Statistics / Reports / Trending
• Value Scoring 
• Predictive Analytics
• Recurring Problem Analysis
 Major Failure Analysis & Post-Mortem
• Network Capacity Planning
• Machine Learning / Correlations
• Cloud Readiness Analysis

Data Management

 

The Data Management function is to ensure that service capabilities of the NOC are applied effectively and consistently to the customer specific service requirements. Affiniti’s Managed Network Operations services deliver high quality network management in support of all levels of the OSI model. A range of platforms from various equipment manufacturers are supported by the NOC, including Cisco, Ciena, Nokia, and many others. Additional products are added based on specific customer requirements. Experienced professionals are trained and certified on a wide array of solutions. No matter how your network is architected, our NOC support will maximize its availability and performance.

 Network Monitoring Map Creation
 Device Configuration Backup / Storage / Retention
 Detailed As-Built Network Drawings
 Customer Network Reference Guide
• Mobile Application Access

Provisioning

Provisioning encompasses efficiently managing the installation and disconnections related to networks operations. This is also a component Carrier Management.

• Network Move / Add / Change
 Hardware / Firmware Upgrade Management
• Device Standardization and Configuration

Procurement

Management of the procurement process. This includes the assessment of value being delivered from current vendors and assessment of available options related to the provisioning of network services and solutions including and beyond connectivity.
• Vendor Management
• Analytics Driven Needs Assessment
• Requirements Engineering
 Technical Specification Documentation & Management
• RFI / RFP Issuance / Collection / Scoring
 Vendor Negotiation
• Vendor Contracting
 Comprehensive Network Requirements Fulfillment

Network Audit

Audit encompasses effective bill and SLA monitoring to assure that the delivery of service is aligned with what has been agreed to between you, the customer, and your service provider. This may include both the identification of deficiencies in services provided and recovery of amounts due to you resulting from SLA shortfalls or billing credits requiring proactive efforts.
• Service Level Agreement (SLA) Upload / Management
 SLA Violation Alerting
 Vendor Bill Review & Recovery
 SLA Credit Management
• Vendor Performance Analysis
• Network Suitability Analysis